Return

30-Day Return Policy: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at sales7@cambia.cn. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return. We’ll also inform you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any further inquiries about our return policy or to initiate a return, please contact our customer service team at sales7@cambia.cn.